Delivery Information
Courier Service
All orders are delivered by DPD on a 48H service. We know that when our customers require spare parts time is of the essence, we use DPD as their level of service and flexibility fits with our own customer service ethos.
A small charge of £2.99 is applied to all orders for spare parts under the value of £50.
Orders under £50 for replacement filters incur a delivery charge of £3.98.
Orders over the value of £50 will not incur a delivery charge.
Orders placed on a Saturday or Sunday will be dispatched on Monday, so please allow extra time if you need to arrange a plumber.
We currently offer delivery to Mainland UK. We can also deliver to the Channel Islands and Southern Ireland but please call us for delivery costs to these areas. Unfortunately we are unable to ship internationally.
Please note that we are closed for around two weeks over the Christmas Holiday period, on Bank Holidays and at weekends.
Unfortunately our warehouses are unable to make orders available for collection in person, for reasons of security and Health & Safety.
Order Cancellation
You may cancel an order by contacting us directly by phone on 01226 283434. At this point we will check on the status of your order and confirm whether it has already been processed. If not, we may be able to cancel the order and offer a refund within ten working days. If the order has already been dispatched then it will be treated as a return, please see the returns section for further details.
Returns
If for any reason you are unhappy with your purchase or you have changed your mind, then you are able to return your item. Simply contact us by telephone on 01226 283434 or email sales@tap-spares.co.uk within 48 hours of receipt of your order quoting your order reference and the product code.
All goods must be returned along with our Returns Form. Please click here to download the RETURNS FORM which MUST be completed in full.
The goods returned must not have been opened or used and be in a re-saleable condition for us to offer a refund.
Unfortunately we can only refund the cost of the product and not the original postage charge.
We recommend you use a suitable postal service that allows you to track your parcel for all items to be returned. The cost of returning the product will not be borne by Tap Spares. The address for returns is as follows:
TAP SPARES RETURNS, Abode, Unit L, Zenith Park, Barnsley, S75 1HT
Properly addressed and referenced returns will be accepted between 9am and 5pm on working days. Failure to correctly label or address returned packages could result in them being delayed, lost or processed incorrectly. Unfortunately we cannot accept returns which are delivered in person, for reasons of security and Health and Safety.
Returns of Faulty or Incorrect Goods
If your goods are faulty, damaged or incorrect we are happy to arrange for the return of items and to send a replacement in exchange. This obviously excludes items ordered in error by the customer (for example incompatible accessory items) We will pay the return shipping costs of any incorrect, faulty or defective products where we have accepted responsibility for the problem.
If the item(s) were damaged in transit, we request that you inform us within two working days of delivery so we may resolve the issue. Failure to contact us promptly of a damaged delivery may prevent us from issuing a full refund.
Refunds
We will notify you via email of your refund once we've received and processed the returned item.
We do our best to process all returns quickly. Please allow our Quality Assurance department up to ten working days to examine, test and evaluate your return. Refunds will then be credited using the original payment method and will usually be initiated within ten working days from approval by QA.
Please remember that all packaging and labels must still be intact. Stickers, handling damage or writing on the packaging can render the product unsaleable and invalidate a refund claim. We recommend that additional outer boxing should be used to prevent this and that any correspondence is added within the outer box.