Returns Policy

If for any reason you are unhappy with your purchase or you have changed your mind, then you are able to return your item. Simply contact us by telephone on 01226 283434 or email sales@tap-spares.co.uk within 48 hours of recepit of your order quoting your order reference and the product code.

All goods must be returned along with our Returns Form. Please click here to download the RETURNS FORM which MUST be completed in full.

The goods returned must not have been opened or used and be in a re-saleable condition for us to offer a refund.

We recommend you use a suitable postal service that allows you to track your parcel for all items to be returned. The cost of returning the product will not be borne by us.  The address for returns is as follows:

TAP SPARES RETURNS, Unit L, Zenith Park, Barnsley, S75 1HT.

Properly addressed and referenced returns will be accepted between 9am and 5pm on working days. Failure to correctly label or address returned packages could result in them being delayed, lost or processed incorrectly. Unfortunatley we cannot accept returns which are delivered in person, for reasons of security and Health and Safety.

Items purhased from Tap-spares.com will only be accepted for return after prior agreement with us and within 14 days of receipt. For our full terms and conditions of sale, please click here.

Claims

If the goods supplied by the vendor are damaged on delivery, non-functional on arrival, missing any part, or differing in quality or description from what was agreed, you should notify the vendor by telephone or email within 48 hours. This period may be extended at the sole discretion of the vendor.

Please check before signing for the number of parcels you receive as no claim for missing parcels from consignments shall be accepted if you have signed for the correct number of parcels upon delivery. If you have an issue please contact us as soon as possible.

Please check all packages externally for damage before signing. If you are unable to check the condition of the goods upon delivery or see visible damage you have the right to reject the parcel which will be returned to us.

Returns of Faulty or Incorrect Goods

If your goods are faulty, damaged or incorrect we are happy to arrange for the return of items and to send a replacement in exchange. This obviously excludes items ordered in error by the customer (for example incompatible spare part). We will pay the return shipping costs of any incorrect, faulty or defective products where we have accepted responsibility for the problem.

If the item(s) were damaged in transit, we request that you inform us withing two working days of delivery so we may resolve the issue. Failure to contact us promptly of a damaged delivery may prevent us from issuing a full refund.

Order Cancellation

You may cancel an order by contacting us directly by phone on 01226 283434. At this point we will check on the status of your order and confirm whether it has already been processed. If not, we might be able to cancel the order and offer a refund withing ten working days. If the order has already been despatched then it will be treated as a return, please see the returns section for further details.

Warranty

All goods supplied by the vendor are supplied with a warranty that guarantees that the goods will be free of defects.  All valves and working parts we sell are supplied by a two year warranty. 

If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the vendor via telephone or email as soon as possible. Any warranty does not affect your statutory rights as a consumer.

You shall, unless otherwise confirmed in writing, be responsible for all carriage, telephone, postal and other incidental charges incurred during the warranty period.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the vendor, failure to follow the vendor's instructions, or any alteration or repair carried out without the vendor's approval.

Refunds

We will notify you via email of your refund once we've received and processed the returned item.

We do our best to process all returns quickly. Please allow our Quality Assurance department up to ten workings days to examine, test and evaluate your return. Refunds will then be credited using the original payment method and will usually be initiated within ten working days from approval by QA.

Please remember that all packaging and labels must still be intact. Stickers, handling damage or writing on the packaging can render the product unsaleable and invalidate a refund claim. We recommend that additional outer boxing should be used to prevent this and that any correspondence is added within the outer box.